Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Provide outstanding application support to customers by offering information, best practices, and process direction.

• Assist with both existing products and new features on the platform.

• Act as the primary point of contact for user assistance.

• Promote customer product adoption through exemplary support and established SOPs and methodologies.

• Build expertise in Komodo’s products and data to enhance customer learning and self-service capabilities.

• Identify opportunities for process enhancements and communicate them to internal stakeholders.

• Respond to customer inquiries regarding general product features and functionalities.

• Execute common technical tasks and activities in accordance with specifications.

• Collect clear requirements for support tickets, particularly for escalation cases.

• Collaborate with product and engineering teams across various functions.

• Manage tasks with operational discipline and ensure timely follow-up.

⛳️ Requirements

• Minimum of 2 years in a customer or technical support role.

• Experience with Service Cloud or similar platforms, Gainsight, and Jira is preferred.

• Strong written and verbal communication skills in English.

• Technical knowledge of Google Suite and basic configuration frameworks.

• Bachelor's degree from a university (STEM degrees preferred).

• Familiarity with the healthcare industry and previous support experience in this area is a plus.

• Technical skills such as SQL are beneficial.

• Understanding of the software company lifecycle is advantageous.

🏝️ Benefits

• Hybrid work model with flexibility tailored to role requirements.

• Structured in-office schedules for hub-based employees.

• Integration of AI tools and workflows into daily operations.