Talent Operations Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take full responsibility for the AI architecture and the delivery roadmap, from the design and prototyping of workflows to deployment, adoption, and ongoing improvement.

• Assess when it is appropriate to configure, integrate, purchase, or develop solutions.

• Implement conversational AI agents that assist both hiring teams and candidates with requisition intake, process guidance, scheduling, and updates.

• Manage the configuration of recruiting systems, including integrations, data quality, documentation, and vendor performance.

• Collaborate with the Finance team on workforce planning and monitor the timeliness of hiring, recruiter capacity, user experience, costs, and the impact of AI.

• Work alongside recruiters, hiring leaders, Digital Innovation, and IT to create effective AI capabilities and operationalize workflows.

• Set up testing, monitoring, access controls, data protection, accessibility, and fairness measures.

• Maintain human accountability in hiring decisions.

⛳️ Requirements

• Possess expert-level experience in deploying dependable AI workflows that yield measurable outcomes.

• Have personally implemented multiple AI-enabled workflows into ongoing operations, including recruiting applications, resulting in measurable outcomes.

• Have production experience with conversational agents, reliable knowledge sources, interconnected systems, multi-step tasks, and human escalation processes.

• Demonstrate hands-on proficiency with APIs, webhooks, structured data, automation platforms, and AI-assisted development.

• Capable of building independently and guiding technical collaborators.

• Strong expertise in recruiting operations, analytics, and change management.

• Familiarity with Greenhouse ATS, Clay, LinkedIn Recruiter, Textio, and Criteria is advantageous.

• Experience in manufacturing, engineering, skilled trades, or multi-business recruiting is a plus.

• Prepared to discuss two production deployments, including personal contributions, reliability, adoption, measurable impact, and lessons learned.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Retirement benefits.

• Paid time off.

• Eligibility for annual incentive compensation.

• Eligibility for long-term incentives.

• Employee ownership and participation in financial rewards.