Systems Support Engineer, Linux

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address technical inquiries escalated from field maintenance, projects, internal resolver groups, and clients.

• Oversee the Incident Management queue and resolve tickets in accordance with KPIs.

• Report identified bugs and issues to the engineering team via JIRA.

• Administer monthly security and application patching for front-end devices in both Windows and Unix environments.

• Develop and update Linux/Bash/T-SQL scripts for patching Linux Ubuntu.

• Create and refine Shell and PowerShell scripts for patching Windows Server/Desktop.

• Assist with vulnerability assessments using standard security scanning tools.

• Manage client expectations and resolve inquiries with Information Security through effective communication and reporting.

• Diagnose networking issues utilizing standard protocols and cmdlets.

• Collaborate on projects throughout the delivery lifecycle, ensuring successful transition of new or modified services.

• Provide support for client and server management platforms such as Ivanti, VMware, Hyper-V, and repository servers.

• Identify and implement training needs arising from technical changes.

• Communicate with resolver teams to delegate tasks and achieve performance KPIs.

• Extract, organize, analyze, and present reports using large-scale data.

• Enhance processes, automate tasks and reporting, and develop innovative working methods.

• Document IT systems and support departmental documentation efforts.

• Collaborate with IT teams to ensure outstanding customer service.

• Acquire knowledge of Cubic's unique hardware and software platforms and resolve issues efficiently.

• Work with both internal and external stakeholders.

• Participate in the out-of-hours on-call rotation.

• Execute additional responsibilities as assigned by the System Support Manager.

• Adhere to Cubic's quality management, occupational health and safety, environmental, and information security policies.

⛳️ Requirements

• A minimum of 5 years of experience with Windows operating systems, including Windows Server 2008 R2, 2012, 2016, 2019, and 2022, as well as Unix/Linux, L-Ubuntu, Ubuntu, and Red Hat 7+

• At least 3 years of experience with Unix/Linux operating systems, including L-Ubuntu and Ubuntu.

• Proficient knowledge of client and server management environments, including Ivanti, VMware, Hyper-V, and repository servers.

• A minimum of 3 years of scripting experience in Linux, Bash, T-SQL, Shell, and PowerShell.

• At least 3 years of experience in security and patch management, preferably with Ivanti EPM.

• A minimum of 3 years of infrastructure experience in Windows/Unix platforms.

• Strong understanding of networking topologies, protocols, and cmdlets.

• Excellent organizational and time management abilities.

• Background in customer service.

• Familiarity with ITIL and change management principles.

• Capability to troubleshoot and resolve issues in a technical environment.

• Ability to work independently as well as collaboratively within a team.

• Capacity to perform well under pressure.

• Bachelor’s degree in computer science or a related field.

• Extensive knowledge of Microsoft Office applications.

• MCSE, MCSA, or a comparable qualification.

• Strong understanding of Microsoft operating systems.

• Good knowledge of Unix systems.

• Solid networking expertise.

🏝️ Benefits

• Participation in the on-call rotation for out-of-hours support.

• Employee position with commitment to inclusivity and equal opportunity.