Systems Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee fulfillment systems, integrations, and site requests during evening shifts.

• Analyze stuck or failed orders, inventory discrepancies, and shipping problems utilizing SQL, logs, and AI-assisted tools.

• Leverage AI-assisted coding with Claude and Cursor to comprehend Python/Django code, implement minor fixes, and develop scripts and automation.

• Elevate complex issues to the Sr. Manager of Fulfillment Systems, providing a concise summary of the problem, its impact, attempted resolutions, and suggested next steps.

• Record fixes and enhance runbooks to expedite the resolution of recurring issues.

• Assist in developing new features, reporting, and process enhancements during daytime hours.

• Act as the primary contact for fulfillment sites during the second shift.

• Supervise the order management system during the Sunday order release every other weekend.

• Examine issues related to the fulfillment platform and its integrations.

⛳️ Requirements

• Bachelor’s degree in fields such as industrial engineering, computer science, supply chain, etc.

• Experience in fulfillment, warehouse, or supply chain operations (internships, co-ops, coursework, and WMS/OMS experience are all applicable).

• Practical experience with AI-assisted coding tools (Claude, Cursor, Copilot), along with the ability to review, comprehend, and validate the generated code.

• Proficient knowledge of SQL.

• Basic understanding of Python.

• Strong troubleshooting abilities and critical-thinking skills.

• Excellent written and verbal communication skills.

• A proactive attitude towards learning, openness to new ideas, and a drive for personal growth.

• Availability to work Monday through Friday from 3 PM to 11 PM ET; training during the first month will be from 9 AM to 5 PM ET.

• Willingness to monitor issues and participate in Sunday order releases every other weekend.

• Ability to work remotely from anywhere in the U.S.

• Employer does not sponsor applicants for work visas.

• Preferred: Background in industrial engineering or supply chain.

• Preferred: Experience with Python, Django, JSON, and APIs.

• Preferred: Knowledge of ERP or WMS systems.

• Preferred: Familiarity with Jira, Confluence, or similar collaboration platforms.

🏝️ Benefits

• Remote-first work environment: choose to work from home, our NYC office, or anywhere in the U.S.

• Equity opportunities.

• Unlimited vacation policy.

• Universal paid parental leave.

• Monthly Hungryroot credit for nutritious, delicious groceries.

• Comprehensive health, vision, dental, and life insurance coverage.

• 401k plan with Company Match.

• Stipend for setting up your home office.

• Annual company retreat.

• Regular virtual team events.