Systems Engineer – Publishing Application

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Manage, support, and oversee enterprise publishing applications along with their related infrastructure.

• Diagnose and resolve issues pertaining to applications, systems, and infrastructure.

• Monitor the performance of applications, identify underlying causes, and implement necessary corrective measures.

• Collaborate with business users, developers, and stakeholders to gather requirements and address production challenges.

• Administer user access, manage accounts, and update passwords in line with security protocols.

• Assist with application deployments, upgrades, patch applications, and manage configuration changes.

• Maintain and troubleshoot Linux servers and their associated system components.

• Develop, modify, and support automation and maintenance scripts in Perl.

• Provide support and maintenance for workflows based on OmniMark for publishing and content processing.

• Analyze application and system logs, as well as performance metrics, to identify and diagnose issues.

• Create and maintain technical documentation, operational procedures, and articles for the knowledge base.

• Engage in incident, problem, and change management processes.

• Offer production support and participate in on-call support as needed.

⛳️ Requirements

• Proficiency in Linux administration and support.

• Experience in Perl programming.

• Familiarity with OmniMark.

• Background in Application Support & Operations.

• Experience in IT Service Management.

• Strong analytical and troubleshooting capabilities.

• Ability to prioritize and swiftly address production issues.

• Customer and user support orientation.

• Collaborative skills with developers, business teams, and stakeholders.

• Experience in publishing systems or content management (highly preferred).

• Knowledge of XML, SGML, or document publishing workflows (highly preferred).

• Experience with scripting and automation beyond Perl (highly preferred).

• Proven experience in supporting business-critical production applications (highly preferred).

• On-call support experience (highly preferred).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.

• Generous paid time off and holiday schedule.