Systems Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the primary functional and systems contact for inquiries related to B2X systems, encompassing both B2C and B2B.

• Collaborate with business teams to gather, comprehend, and document requirements.

• Provide technical guidance and mentor fellow employees.

• Discuss and recommend systems solutions that align with client needs and the organization’s architectural standards.

• Evaluate the functional, technical, and integration implications of new requests, enhancements, and fixes.

• Conduct feasibility studies and assist in defining the optimal solution for each business requirement.

• Foster strong relationships with client-facing teams, managing expectations and ensuring consistent communication throughout the request lifecycle.

• Collaborate with development, architecture, testing, and operations teams to guarantee successful solution implementation.

• Engage in digital transformation, innovation, and continuous improvement initiatives related to processes and systems.

• Identify opportunities for automation and efficiency through Artificial Intelligence and cutting-edge technologies.

• Contribute to defining the system’s evolution roadmap, enhancing user experiences and business outcomes.

⛳️ Requirements

• Proven experience in functional analysis and requirements specification.

• Technical leadership and experience in training other employees.

• Knowledge and practical experience with development and integration, microservices, and Kafka.

• Familiarity with enterprise systems and platform integrations.

• Capability to perform functional and technical impact analyses.

• Experience in leading meetings with business teams and stakeholders.

• Understanding of Agile methodologies (Scrum, Kanban).

• Background in monitoring projects and supporting business-critical systems.

• Strong analytical mindset and problem-solving abilities.

• Excellent communication and negotiation skills.

• Consultative and collaborative working style.

• Proactive in identifying improvements and opportunities.

• Ability to thrive in dynamic environments with multiple stakeholders.

• Passion for innovation, technology, and Artificial Intelligence.

• Knowledge of the telecommunications ecosystem.

• Experience with digital customer service and sales platforms.

• Familiarity with Generative AI initiatives (Microsoft Copilot, ChatGPT, Azure OpenAI, and intelligent automation).

• Experience in designing business processes (BPMN) and solution modeling.

🏝️ Benefits

• Flexible benefits allowance for gym memberships, meal vouchers, food vouchers, pharmacy assistance, medical insurance, dental insurance, and life insurance.

• Corporate mobile phone.

• Unlimited voice and data plan.

• Special discounts on landline, broadband, TV, and Vivo applications.

• Annual bonus or profit-sharing program.

• Private pension plan.

• Subsidy for school, daycare, or nanny expenses.

• Flexible working hours.

• Birthday day off.

• Corporate volunteering program.

• Educational Development Program with partnerships with educational institutions, certifications, and online courses.

• Internal Recruitment Program in Brazil or abroad.

• #VivoBemEstar Program, including consultations with a nutritionist and psychologists, social services, and telemedicine.

• Positions available for individuals with disabilities and/or those who have completed rehabilitation programs.