Franchise Business Consultant

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Lead and coach franchisees and the Operations team.

• Provide guidance to franchisee owners/operators aimed at enhancing sales, profits, operational standards, systems, and customer satisfaction.

• Ensure adherence to IDQ policies and system standards.

• Build and sustain support from DMA chairpersons and franchisee leadership.

• Collaborate with functional experts and offer support to other functions as necessary.

• Execute the Worldwide Operations Business Plan for a district.

• Create and implement comprehensive business plans across the district, focusing on marketing, operations, training, development, and supply chain management.

• Develop and execute business plans in partnership with franchise owners.

• Offer advice and assistance regarding goals and strategies that align with ADQ’s Operations and Marketing Plan.

• Provide insights on marketing performance through collaboration with departments, vendors, and franchisees.

• Equip franchisees to meet goals related to shift management, food safety, quality, service, cleanliness, maintenance, and ambiance.

• Offer guidance to support the financial well-being of franchisees.

• Collaborate with ADQ staff on development, reinvestment, and renewal strategies.

• Assist with new store openings as needed.

• Complete special projects as required.

• Travel to franchisee locations and attend staff meetings/visits.

⛳️ Requirements

• Must reside in Phoenix, Arizona.

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years of experience in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a comparable combination of education and experience.

• ServSafe certification is required.

• Must have a clean driving record.

• Comprehensive understanding of the restaurant industry, with a preference for QSR experience.

• In-depth knowledge of restaurant operations.

• Strong proficiency in marketing, finance, training, human resources, and development.

• Excellent communication skills.

• Outstanding written and verbal communication capabilities.

• Proven ability to deliver exceptional customer service.

• Capability to manage multiple projects and requests effectively.

• Strong relationship-building skills.

• Ability to perform efficiently in a fast-paced environment.

• Willingness to work evenings and weekends as needed.

• Frequent communication via telephone and email.

• Willingness to travel overnight approximately two weeks per month.

• Ability to drive to franchisee and staff meetings/visits.

• Must be insurable by the company’s insurance provider.

• Ability to travel by airplane when necessary.

• Capability to stand on concrete or tiled floors for up to 8 hours a day when visiting franchisee locations.

• No food or beverage allergies that would hinder tasting products or working in a Dairy Queen or Orange Julius restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Eligibility for bonuses.

• Medical insurance coverage.

• Dental insurance coverage.

• 401K matching.

• Paid time off.

• Volunteer time off.

• Parental leave.