Senior Technical Consultant – Service Now

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Collaborate closely with clients to comprehend and convert business and technical requirements into effective ServiceNow solutions.

• Design, configure, develop, and implement functionalities of the ServiceNow platform.

• Oversee successful delivery of solutions.

• Specialize in ServiceNow ITSM, ITIL, ITAM, IRM, ITOM/CMDB, and GRC.

• Facilitate functional design workshops and produce design specifications.

• Lead technical delivery processes including solution design, configuration, development, testing, and implementation.

• Manage small technical or cross-functional teams within complex solution environments.

• Work alongside Pre-Sales and Technical Architecture teams for client presentations, workshops, and technical discussions.

• Execute integrations utilizing HTML, XML, JavaScript/AJAX, Web Services, SOAP, Email, and MID Server.

⛳️ Requirements

• Bachelor’s degree in computer science, Management Information Systems, Engineering, or a related field.

• Over 5 years of practical experience in designing, developing, and deploying solutions on the ServiceNow platform.

• In-depth expertise in ServiceNow platform functionalities, scripting, and integrations.

• Equivalent experience with other enterprise ITSM platforms will also be taken into account.

• Strong grasp of IT Service Management (ITIL) processes, metrics, and KPIs.

• Hands-on experience with HTML, CSS, XML, and JavaScript/AJAX.

• Experience in developing ServiceNow integrations using Web Services, SOAP, Email, MID Server, and plugins.

• Solid knowledge of LDAP, VPN, SSL, and related infrastructure concepts.

• Demonstrated leadership experience in guiding small teams and contributing to project success.

• Ability to create clear and well-structured technical and customer-facing documentation.

• Proficient in English.

• Candidates must currently reside in Mexico.

🏝️ Benefits

• Commitment to diversity and inclusion.

• Fair work environment.