Luxury Travel Consultant

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Engage with incoming leads from potential travelers, returning clients, referrals, and travel partners.

• Conduct exploratory conversations to gauge client interests, expectations, lifestyle, and budget.

• Craft customized itineraries in collaboration with product and in-destination teams.

• Present compelling proposals, utilizing storytelling techniques to secure sales.

• Address concerns with solutions focused on delivering value.

• Manage client relationships from the initial inquiry through consultation, proposal, closing, preparation, travel, and return.

• Act as the primary trusted advisor and facilitate seamless transitions between sales, operations, and destination partners.

• Resolve client issues in coordination with internal and in-destination teams while keeping clients updated.

• Meet and surpass individual revenue goals.

• Provide a high-touch, white-glove service that fosters repeat business and referrals.

• Maintain relationships beyond the initial booking and identify future travel opportunities.

• Collaborate with Destination Experts and Sales Directors across Canada and the United States.

• Develop expertise in designated destinations and products.

⛳️ Requirements

• Over 5 years of professional sales and/or client relationship experience, with at least 3 years in consultative, relationship-driven sales.

• Experience working with North American clients and/or companies.

• Proven history of achieving or exceeding individual revenue targets and closing significant sales.

• Previous experience selling luxury or other premium products and services.

• Personal living and travel experience, enabling confident discussions about destinations, cultures, and experiences.

• Proficient spoken and written English.

• Strong sense of ownership and accountability for the client experience.

• Sound judgment and composure when addressing complex or urgent client issues.

• Excellent listening skills and emotional intelligence.

• Capability to establish credibility and build trust via phone and/or email communication.

• A polished, warm, and persuasive communication style.

• Persistence in pursuing commitments and overcoming objections.

• Strong organizational skills and ability to follow through while managing multiple clients and trips.

• Self-discipline and comfort working independently in a remote setting while staying virtually connected to the team.

• Legal eligibility to work in Ireland without sponsorship.

• Must work exclusively from Ireland.

• Reliable high-speed internet connection and a quiet, professional environment for client video and phone calls.

• Flexibility to work weekends, evening shifts, and public holidays.

🏝️ Benefits

• Competitive local base salary plus uncapped commission based on individual sales performance.

• Paid time off in accordance with local norms and regulations.

• Structured four-week onboarding program covering brand history, sales processes, proprietary CRM systems, product portfolios, and destinations.

• Opportunities to travel and experience destinations and the Kensington product firsthand.

• IATA card for personal travel discounts and access to industry resources.

• Continuous mentorship and coaching.

• The company actively promotes from within.

• Potential to build a personal client portfolio with increasing earning opportunities.