Systems Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for systems, manage user access, and configure Production Operations and Sales systems.

• Assist with Loan Origination Software and vendor applications.

• Create policies and procedures for configuration settings and reporting related to Loan Origination Systems.

• Address escalation desk tickets from Operations/Sales and escalate issues when necessary.

• Resolve issues raised by junior team members.

• Collaborate with Business Analysts and Product Owners to establish system requirements.

• Diagnose and fix user interface problems.

• Report system outages and bugs to Operations/Sales training and communication teams.

• Execute user acceptance testing strategies.

• Conduct Post-Production Validation as required.

• Support process enhancements using Automation and Lean methodologies.

• Offer feedback to Training teams and help develop training materials.

• Test identified defects, confirm system issues, and provide insights to Business Analysts.

• May mentor less experienced staff or student employees.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's Degree in computer science, business, or a related field.

• Bachelor's Degree specifically related to the role or equivalent experience is preferred.

• At least three years of experience in the mortgage industry, ideally in origination.

• Capable of organizing and managing multiple priorities at once.

• Ability to work independently or collaborate within a team.

• Proficient in accurate data entry.

• Strong interpersonal and customer service abilities.

• Excellent verbal and written communication skills.

• Familiarity with software testing protocols, user scenarios, and bug reporting/validation.

• Solid understanding of technical equipment and software applications.

• Knowledge of systems and processes that support both internal and external customers.

• Proficient in Microsoft Office 365 tools and SharePoint administration.

• Advanced skills in Microsoft Excel, including VLOOKUP, Pivot Tables, and Arrays, are preferred.

• Experience with usability and/or training in human-computer interactions and workflow best practices is preferred.

• Proficient in Microsoft Office Suite, including Word, Excel, Wiki, collaborative cloud-based applications, and third-party software.

• Ability to learn and adapt to new technologies and methodologies.

• Capable of thriving in a fast-paced, deadline-sensitive, metrics-driven environment.

• Ability to work with teams located in different geographical locations.

• Strong ethical commitment to company values.

• Work is primarily sedentary with mobility required in an office setting.

• Ability to operate standard office equipment and keyboards.

• Ability to accurately interpret sounds and associated meanings in conversational settings.

• Willingness to travel 5% or less.

• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions.

• Regular Monday-Friday work schedule; occasional evening or weekend work may be necessary.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Accidental Death and Dismemberment (AD&D) insurance.

• Long-Term Disability (LTD) insurance.

• 401(k) plan with employer matching contributions.

• A pleasant working environment.

• Competitive compensation.