Senior Systems Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Design, implement, and maintain endpoint management platforms and services that support Bungie employees and development teams.

• Take ownership of and enhance the endpoint lifecycle, from provisioning and configuration to ongoing management and retirement.

• Develop solutions for Windows and macOS endpoint management, configuration, compliance, and application delivery.

• Create and automate workflows for device provisioning and deployment.

• Build automation tools to enhance endpoint reliability, consistency, and supportability at scale.

• Identify recurring user and support challenges and engineer solutions that address their root causes.

• Enhance software packaging, deployment, patching, configuration, and lifecycle management processes.

• Collaborate with Information Security to meet endpoint security requirements.

• Work alongside Studio IT Support to improve escalation paths and reduce support demands.

• Act as a senior escalation point for complex issues related to endpoints, operating systems, applications, and device management.

• Assess endpoint health, performance, and operational data.

• Lead technical projects from requirements gathering and design through implementation, validation, documentation, and operational handoff.

• Investigate new technologies to enhance the technology experience for employees and developers.

• Mentor engineers and provide technical guidance and training.

• Maintain comprehensive documentation of systems, standards, architecture, runbooks, and processes.

⛳️ Requirements

• Extensive experience in engineering and operating endpoint management solutions within a large enterprise setting.

• Proficiency with Microsoft Intune, Ivanti, and other contemporary endpoint management technologies.

• Strong understanding of Windows endpoint architecture, configuration, deployment, troubleshooting, and lifecycle management.

• Experience managing macOS endpoints utilizing enterprise device management technologies.

• Familiarity with automated device provisioning technologies such as Windows Autopilot, Apple Automated Device Enrollment, or similar solutions.

• Experience in enterprise software packaging, deployment, patching, and application lifecycle management.

• Demonstrated ability to design and enforce endpoint configuration and compliance policies.

• Proficient in automating administrative and endpoint workflows using PowerShell, Python, APIs, or similar technologies.

• Experience troubleshooting complex endpoint issues across operating systems, applications, identity, networking, and security layers.

• Knowledge of Active Directory and Microsoft Entra ID as they pertain to endpoint authentication, device identity, policy, and access.

• Understanding of endpoint security technologies and concepts, including EDR, disk encryption, local privilege management, certificates, and device compliance.

• Proven ability to independently lead complex technical projects involving multiple teams and stakeholders.

• Demonstrated track record of partnering with support organizations to transform recurring operational issues into engineering improvements.

• Ability to assess technical decisions from both engineering and end-user perspectives.

• Capability to mentor fellow engineers and help establish technical standards and best practices.

• Excellent written and verbal communication skills.

• Bachelor's degree or equivalent experience.

• Background check required at the offer stage.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Matching 401(k).

• Paid time off.

• Wellness program.

• Employee discounts on Sony products.

• Potential bonus package.

• Flexible remote work arrangement.