Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a Tier 2/3 escalation point for issues related to servers, platforms, and infrastructure.

• Assist infrastructure workstreams and project development initiatives by providing solution design input, effort estimates, and assessments of technical risks.

• Collect and document system requirements while supporting infrastructure builds, cutovers, and transitions into post-launch operations.

• Maintain the cadence of patches and releases; create change records with risk assessments and rollback plans, and present them to the Change Advisory Board.

• Manage the Kiteworks platform, which includes configuring and enforcing secure transfer policies, handling vendor escalations, and providing escalated end-user support.

• Uphold build standards, hardening baselines, runbooks, and technical procedures.

• Conduct troubleshooting remotely or in person, perform software installations and upgrades, hardware installations, and system/application configurations.

• Offer guidance to Analyst-level administrators and review their work for technical accuracy and compliance with standards.

• Configure and maintain monitoring, alerting, and performance baselines; engage in capacity planning and tuning.

• Support the restoration of Severity 1 and 2 incidents, contribute to root cause analyses, and execute corrective actions.

• Develop and sustain PowerShell, Python, and Terraform scripts for automation and orchestration.

• Maintain backup and recovery configurations, conduct restore testing, and assist with disaster recovery and business continuity exercises.

• Monitor platform lifecycle and end-of-life statuses, address unsupported versions, and aid in upgrade planning and vendor sizing/renewals.

• Manage privileged access and enforce security baselines in collaboration with Information Security.

• Participate in the on-call rotation and maintain on-call runbooks and escalation procedures.

⛳️ Requirements

• Bachelor’s degree in a related field, or an equivalent combination of education and experience.

• Over 5 years of industry and/or relevant experience.

• Experience in Systems Administration or a related area, including hands-on management of enterprise platforms in a production setting.

• Practical administration experience with AWS and Azure services, covering compute, storage, networking, and identity.

• Ability to implement infrastructure solutions from defined requirements with minimal supervision.

• Strong hands-on administrative experience across Windows Server OS and various Linux distributions, such as CentOS, Linux 2, and Alma Linux.

• Direct experience administering Kiteworks, including user and policy configuration, upgrades, and troubleshooting.

• Familiarity with security hardening standards like CIS Benchmarks.

• Availability for night and weekend work as required.

• Proficient in PowerShell and Python, with experience in creating and maintaining automation and orchestration processes.

• Excellent skills in time management and prioritization.

• Understanding of change management processes, including the creation of change records and their presentation at a Change Advisory Board.

• Knowledge and experience in vulnerability assessments and penetration testing.

• Understanding of web-based applications, business applications, external/internal networks, and security measures.

• Strong written and verbal communication abilities.

• Advanced understanding of systems hardware, software, and system administration.

• Commitment to a minimum 40-hour work week.

• Capability to work independently as well as collaboratively within a team.

• Experience in mentoring junior administrators and reviewing their work.

• Background in supporting backup, recovery, and disaster recovery testing for enterprise systems.

• Experience in participating in major incident restorations and contributing to root cause analyses.

• Must be physically capable of handling and setting up technology equipment; may involve lifting up to 50 lbs.

• Potential for overnight travel of less than 25%.

• Ability to be on call and support operations 24/7/365.

🏝️ Benefits

• Eligibility for discretionary bonuses for certain positions.

• Paid Time Off (PTO).

• Paid holidays.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• Disability insurance coverage.

• 401K plan.

• Opportunities for additional training.