L2 System Administrator – Windows, VMware, Cloud Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Provide L2 support for incidents, alerts, and service requests related to Windows Server.

• Administer and resolve issues within Windows Server 2016/2019/2022 environments.

• Carry out OS patching, reboot activities, and post-patching validation.

• Troubleshoot Active Directory, Group Policy, DNS, DHCP, services, event logs, and performance challenges.

• Manage service accounts, certificates, IIS services, and standard OS-level requests.

• Perform vulnerability remediation and activities for security compliance.

• Verify backups and coordinate recovery efforts.

• Administer and troubleshoot VMware ESXi and vCenter environments.

• Support VM provisioning, resizing, decommissioning, snapshots, and lifecycle processes.

• Address VM performance issues, host connectivity, datastore capacity, and resource utilization.

• Assist with vMotion, HA, and DRS operations.

• Execute patching for ESXi/vCenter and conduct post-maintenance health checks.

• Provide L2 operational support for Azure and AWS virtual machines and infrastructure services.

• Monitor the health, availability, utilization, and alerts of cloud resources.

• Troubleshoot VM connectivity, startup failures, resource utilization, and operating system challenges.

• Support cloud VM provisioning, resizing, patching, backup validation, and lifecycle tasks.

• Conduct operational tasks involving access, security groups/NSGs, disks, and network connectivity.

• Assist with capacity optimization and cost-awareness initiatives.

• Escalate complex issues related to cloud platforms, networking, identity, and architecture to L3 or Cloud SMEs.

• Resolve incidents and service requests in adherence to defined SLAs and escalation procedures.

• Follow ITIL processes for Incident, Problem, Change, and Request Management.

• Support major incident restoration, disaster recovery efforts, and security remediation.

• Maintain runbooks, operational records, change documentation, and conduct shift handovers.

• Collaborate with L1/L3, Security, Network, Storage/Backup, and Application teams.

• Provide global support 24x7x365 across APAC, EMEA, and NLAM in a rotational shift-based, follow-the-sun model.

⛳️ Requirements

• 3–6 years of experience in enterprise infrastructure operations, Windows Server administration, VMware virtualization, and Azure/AWS cloud operations.

• Ability to provide global 24x7x365 support across APAC, EMEA, and NLAM, including coordination and technical leadership of L1/L2 support teams.

• Strong enterprise experience in Windows Server administration.

• Practical expertise with Windows Server 2016/2019/2022.

• Proficient in VMware ESXi/vCenter administration and troubleshooting.

• Familiarity with SCCM/MECM, Microsoft Intune, and Autopilot.

• Comprehensive knowledge of Active Directory, Group Policy, DNS, DHCP, and Windows security hardening.

• Experience with OS/hypervisor patching and vulnerability remediation.

• Experience managing VMware HA, DRS, vMotion, snapshots, and VM lifecycle management.

• Background in endpoint patching, compliance, software deployment, and device management.

• Strong experience in Incident, Problem, and Change Management.

• Experience in managing and mentoring L1/L2 infrastructure teams.

• Proficient scripting/automation skills using PowerShell, PowerShell DSC, Python, or equivalent.

🏝️ Benefits

• Dynamic environment with robust customer and partner networks.

• Culture of innovation, collaboration, and continuous learning.

• Diverse and inclusive workplace.

• Equal opportunity employer.