System Operations Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Execute operational excellence activities for a collection of systems/applications.

• Ensure system compliance with ISI standards.

• Develop compliance documentation.

• Organize and schedule backup/recovery processes and conduct disaster recovery testing.

• Oversee service level agreements.

• Manage access and identity monitoring.

• Coordinate server and database updates.

• Resolve incidents effectively.

• Implement minor software enhancements and configuration adjustments.

• Manage software coordination.

• Collaborate with business and IT departments.

• Gather and process requests from business users.

• Execute incident, problem, and change management.

• Collaborate with IT Infrastructure to remediate, replace, migrate, or decommission outdated systems or infrastructure.

• Retire systems and manage system archiving.

• Facilitate system onboarding from functional areas to the EOC.

• Supervise knowledge transfer, shadowing, and reverse shadowing during system transitions.

• Relay system transition outcomes to the EOC reporting team.

⛳️ Requirements

• Must possess a customer-oriented mindset.

• Must be highly organized and methodical.

• Must have exceptional communication skills, both written and verbal.

• Must be capable of working effectively within a team.

• Must exhibit excellent English proficiency in speaking, reading, and writing.

• Knowledge of additional languages such as German, Japanese, Mandarin, or Spanish is a plus.

• Must be able to effectively present information.

• Must demonstrate understanding and experience with infrastructure topics such as databases, servers, cloud systems, and networking.

• A proven understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification is required.

• Working experience with pipeline development on the AWS stack (Glue, Pyspark, Lambda, S3, SNS, Step Functions, Airflow).

• Experience in data transformation and modeling using Snowflake and dbt.

• Knowledge of data integration tools (SnapLogic) is desirable.

• Advanced skills in Python and SQL.

• Familiarity with Infrastructure as Code (AWS CDK / CloudFormation).

• Experience with CI/CD tools (Jenkins, AWS CodePipeline, AWS CodeBuild).

• Minimum of 2 years of experience as a System Lead or in a similar role.

• Strong understanding of assigned applications and system lead support service responsibilities.

• Experience working with hardware, software, networking, and databases.

• Proven experience in IT technical support or a related role.

• Experience in a regulated environment is an advantage.

• Experience in a multicultural and diverse environment is beneficial.

🏝️ Benefits

• Permanent employment contract.

• Flexible working hours.

• Access to training and certifications.

• Opportunity for remote work.

• Flexible compensation options (such as public transport tickets, meal vouchers, etc.).

• Health insurance coverage.

• Commitment to social responsibility through OMEGA in action.