Junior Operations Associate

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Provide support to over 50 associates through offers, NDAs, matching paperwork, reference checks, invoices, payroll calculations, records, access requests, confirmation letters, and daily inquiries.

• Oversee team and personnel administration, which includes managing gifts, well-being boxes, meetups, team events, business trips, offsites, job postings, interview calendars, new-hire accounts, invitations, equipment, and merchandise.

• Conduct research and prepare pricing, evaluations of tools and services, internal documents, tables, formatting, proofreading, and financial groundwork.

• Address various team requests, including vendor research, system-field cleanup, surveys, summaries, and managing operations inbox and Slack inquiries.

• Utilize written procedures and AI skills within the company's Brain knowledge base in GitHub using Claude Code.

• Operate existing AI workflows, repair any broken steps, document modifications, and initiate the first automation by the conclusion of the second month.

• Apply human judgment to assess AI outputs, particularly for invoice and roster discrepancies.

• Transition from shadowing and minor tasks to taking ownership of operational responsibilities and independently responding to most inquiries within 90 days.

• Collaborate with the Operations & Systems Lead and report directly to the Head of Operations.

⛳️ Requirements

• A junior generalist profile; the CV is less critical than the working style.

• One notable strength in rapid learning, AI/technical tools, or commercial experience.

• Must be able to check and verify AI-generated outputs.

• Capable of converting voice notes and disorganized messages into coherent tasks.

• An AI-first working approach; should have created at least one workflow currently in use that can be demonstrated during a call.

• Proficient in planning personal schedules, managing queues, and raising issues promptly.

• Adaptable to changing plans.

• Sufficient English language skills to read all work materials and communicate directly.

• Comfortable with meticulous, repetitive tasks.

• Experience with any CRM, database, or banking application is considered transferable.

• Preferred: experience as a founder assistant, startup or agency operations, finance or people operations, IT, or product experience.

• Must be available for a fixed European-time schedule with required overlap during team calls.

• No specific educational qualifications required.

🏝️ Benefits

• Remote, full-time employment from Ukraine or anywhere in Europe.

• Fixed schedule aligned with European time, offering agreed flexibility and necessary overlap for team calls.

• Unlimited time off, subject to prior agreement.

• Coverage for AI and productivity tools.

• Access to an internal library of playbooks and templates.

• Opportunities for growth with planned advancement from a junior role to managing independent projects.

• Team trips and offsites.

• Paid five-day full-time trial week.

• Early closure of probation period possible upon demonstration of results.