E-Commerce Operations Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take charge of the monthly Shopify promotional cycle for both UK and US markets, ensuring precise pricing, discounts, scheduling, and promotional updates.

• Oversee product launches by managing SKUs, variants, imagery, descriptions, collections, preorders, and product releases.

• Develop and maintain campaign landing pages utilizing existing Shopify components and AI-driven page-building tools.

• Execute QA testing across product pages, navigation, subscriptions, carts, and checkout processes on both desktop and mobile platforms.

• Administer Shopify storefront applications, including Skio, AfterSell, and Fairing, while monitoring ownership, costs, and renewal statuses.

• Streamline promotions, product setups, and pre-launch QA workflows through automation using Claude, Shopify Flow, Shopify Sidekick, and scheduled checks.

• Establish monitoring routines to spot pricing discrepancies, product availability challenges, and storefront errors.

• Document operational procedures and create reusable workflows that minimize manual tasks and enhance team productivity.

• Assist in A/B testing efforts by initiating experiments, tracking results, and recording insights in collaboration with the Growth team.

• Evaluate customer behavior using GA4, Microsoft Clarity, and Fairing to detect friction points and propose conversion enhancements.

• Report directly to the Head of Growth and collaborate with the Lead Developer, Growth Manager, CRM & Retention, Creative, and Customer Service teams.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in Shopify administration within a direct-to-consumer (DTC) e-commerce brand.

• Proven experience in managing Shopify products, pricing, discounts, markets, promotions, and storefront applications across various markets or currencies.

• Comprehensive understanding of Shopify's ecosystem, including themes, applications, checkout processes, and subscription features. No coding experience is necessary.

• Demonstrated practical experience with AI tools to automate daily workflows, including at least one automation or routine that you have personally developed and can showcase.

• Strong quality assurance capabilities, with a methodical approach to testing, identifying edge cases, documenting issues, and preventing recurring problems.

• Familiarity with Klaviyo and Gorgias.

• Exceptional written and verbal English skills for effective communication with UK and US teams and customers.

• Willingness to work Monday to Friday, from 9 AM to 5 PM UK time, with some flexibility regarding start and end times.

• Experience in supporting A/B testing and conversion rate optimization efforts.

• Knowledge of Skio or other subscription platforms, AfterSell, and Fairing.

• Experience in creating automated workflows using Shopify Flow, n8n, Zapier, or Claude skills and connectors.

• Familiarity with Claude Code or Cursor for minor website or landing page modifications.

• Experience in interpreting customer behavior data using GA4, Microsoft Clarity, or similar analytics tools.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible work schedule to promote work-life balance.

• Supportive team environment with a focus on collaboration.

• Health and wellness benefits.