Senior Director, Operations

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Supervise the support of corporate restaurant operations within a designated region.

• Propel both short-term and long-term revenue growth and profitability in the region.

• Ensure the development of personnel, product quality, customer satisfaction, brand image management, restaurant profitability, and integration into Papa John’s culture.

• Achieve regional profitability through effective operational management, adherence to policies, optimal resource utilization, training supervision, restaurant visits, administrative responsibilities, delivery area oversight, and implementation of operational modifications.

• Manage financial objectives, discretionary budgets, investments, expenditures, marketing cooperatives, and marketing budgets.

• Conduct ROI analyses and assess operational profitability utilizing reports, metrics, trends, budgets, comparisons, personnel evaluations, and schedules.

• Identify opportunities for sales growth and execute focused marketing and district development strategies.

• Strategize regional development and spearhead real estate initiatives, including site evaluations, new constructions, relocations, renovations, lease negotiations, landlord relations, and budget management.

• Supervise Directors of Operations and multiple restaurants across an expansive territory.

• Assess labor requirements, lead staffing and recruitment efforts, maintain appropriate staffing levels, mentor and develop team members, and execute succession planning.

• Establish performance expectations, evaluate developmental needs, set performance metrics and plans, mediate conflicts, and enforce disciplinary actions when required.

• Deliver exceptional customer service and engage in customer-focused programs.

• Address and resolve customer inquiries and complaints effectively.

• Gather customer feedback and utilize it to enhance restaurant operations and foster brand loyalty.

• Cultivate strong collaborative relationships with corporate departments and operational teams.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A college degree is preferred.

• Five to seven years of progressive management experience is required.

• Five to ten years of experience in multi-unit management is necessary.

• Serv-Safe/Local or State Food Service Certification is preferred.

• Strong analytical skills to derive operational insights from data.

• Proficient in planning and prioritization.

• Financial and business acumen is essential.

• Effective and transparent communication skills.

• Problem-solving capabilities utilizing logical reasoning and innovative solutions.

• Skills in process improvement.

• Ability to attract and develop talent.

• Capability to thrive in a challenging, fast-paced environment and adapt to changing situations.

• Proficient in communicating, informing, and influencing senior leadership.

• Experience in working cross-functionally on multiple projects with a successful track record of advancing initiatives.

• Must fulfill employment eligibility and Right to Work requirements.

🏝️ Benefits

• Equal opportunity employer.

• Participation in the E-Verify program as a federal contractor.

• Compliance with Right to Work regulations and applicant access to official notices.

• Affirmative Action and Equal Opportunity Employer.