System Administrator

This is a fully remote position, open to applicants in California.

📋 Description

• Assess incoming alerts to determine the underlying issue, evaluating context, severity, and business impact prior to taking action.

• Address alerts to their root cause and ensure that remediation measures are effective and sustainable.

• Oversee backups, patches, and infrastructure components including servers, firewalls, storage, switches, and wireless systems.

• Identify risks such as disk failures, unsuccessful updates, or performance degradation before they affect customers.

• Optimize alerts and identify redundant or low-value signals to minimize noise.

• Provide thorough handoffs to Technical Account Managers and customer contacts when issues necessitate project work, procurement, or scheduling.

• Maintain a clear backlog with no unresolved tickets or outstanding escalations.

• Monitor performance metrics and share insights during one-on-one meetings.

• Participate in proactive enhancements to monitoring, alerting, and platform management practices.

⛳️ Requirements

• A minimum of 2 years' experience in IT operations, NOC support, systems monitoring, or a related position within an MSP or technical services setting.

• Practical experience in monitoring and responding to infrastructure alerts (servers, storage, firewalls, backups, patches, or similar systems).

• Comprehensive knowledge of Windows and Linux server environments, including patch management and backup procedures.

• Familiarity with one or more monitoring platforms (Ninja, N-Central, ConnectWise Manage, Datto RMM, or similar tools).

• Capability to independently troubleshoot infrastructure issues and analyze root causes beyond surface-level fixes.

• Strong communication skills, effectively conveying information to both technical team members and non-technical stakeholders.

• Excellent time management abilities with a focus on prioritizing alerts based on severity and business impact.

• Commitment to adhering to standardized processes, documenting findings, and contributing to ongoing improvements in monitoring and alerting.

• Preferred: Experience with infrastructure as code or automation (PowerShell, Python, or similar languages).

• Preferred: Knowledge of cloud platforms (Azure, AWS) and managing hybrid infrastructure.

• Preferred: Experience in proactive maintenance and preventive monitoring rather than solely reactive ticket-based work.

• Preferred: Background in managing Pods or accounts with multiple customer environments.

• Preferred: Familiarity with the ITIL framework or similar structured IT service delivery methodologies.

• Preferred: Hands-on experience with Datto or comparable backup platforms.

🏝️ Benefits

• Medical: The company covers 100% of the base plan for employees and their families.

• Dental & Vision coverage.

• 401(k) plan with employer matching.

• Accrued Paid Time Off.

• 9 Paid Holidays.

• Support and programs for career development.