System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact for technical problems and oversee the ticket queue to meet established response and resolution SLAs.

• Identify and resolve issues related to hardware, software, network, and account access.

• Elevate problems to technical teams and ensure follow-through to resolution.

• Classify and prioritize incidents; serve as incident commander during internal and customer-facing disruptions.

• Coordinate response teams and communicate with users, customers, and executives throughout restoration, root-cause analysis, and remediation tracking.

• Deploy and maintain end-user devices, peripherals, workstation software, mobile device management, endpoint packaging, and allow-listing.

• Manage collaboration and productivity systems, including mailboxes, mail groups, Teams, SharePoint, and OneDrive; handle licenses, renewals, and AI-tool enablement.

• Operate corporate networking, cloud, end-user VPN, and customer hosting environments.

• Oversee Linux servers, including packages, repositories, services, logs, performance, filesystems, storage, SSH keys, and sudo access.

• Maintain RD Web gateways and Azure Virtual Desktop, including host pools, session hosts, images, application groups, workspaces, FSLogix profiles, capacity, autoscaling, and user sessions.

• Administer Entra ID, on-premises Active Directory, SSO, federated authentication, MFA, and Conditional Access.

• Manage onboarding/offboarding provisioning, access requests, dormant-account reviews, and audit evidence for SOC 2 and HIPAA compliance.

• Oversee privileged credentials and vaults, managing service-account and API-key lifecycles.

• Conduct patching and backup validation, restore testing, restore requests, and responses to backup failures.

• Monitor ticket metrics and suggest self-service options or automation improvements.

• Create and update knowledge-base articles, FAQs, and troubleshooting guides.

• Communicate with end users using clear language and set explicit resolution expectations.

• Collaborate across departments to enhance support processes and first-contact resolution rates.

• Participate in the Tier 1 on-call/on-shift rotation.

• Write and maintain Bash and PowerShell scripts and scheduled jobs.

⛳️ Requirements

• Minimum of 2 years in IT support or system administration, with practical experience in Linux server administration in a production environment alongside Windows server setup, configuration, and maintenance.

• Intermediate knowledge of networking protocols, VPN and remote connectivity, and security practices.

• Experience with virtualization and virtual desktop platforms, particularly hands-on Azure Virtual Desktop administration.

• Capability to execute system backups, restore testing, and disaster recovery procedures according to defined playbooks and schedules.

• Strong troubleshooting abilities for hardware, software, and network issues.

• Practical experience administering Entra ID and on-premises Active Directory, including SSO, MFA, and Conditional Access.

• Familiarity with administering Microsoft 365 collaboration services and managing SaaS licenses and renewals.

• Experience in endpoint management, including device deployment, MDM, software packaging, and patching.

• Experience managing an ITSM ticket queue according to defined SLAs, with strong written communication skills to clearly explain technical issues to non-technical users.

• Comfort in a SOC 2 / HIPAA-regulated environment, performing access reviews and producing audit evidence, alongside a willingness to participate in a Tier 1 on-call rotation.

• Familiarity with generative AI tools such as Claude and Copilot.

• Bachelor's degree in Information Technology, Software Development, or a related field.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible work hours and remote work options.

• Collaborative and supportive work environment.