System Administrator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee the IT ticket queue and assess incoming requests based on priority, impact, and urgency.

• Classify, assign, and escalate tickets to the relevant team or specialist.

• Monitor SLAs and follow up to ensure timely resolution of issues.

• Communicate with end users regarding ticket status and resolution processes.

• Enhance and maintain triage documentation and operational runbooks.

• Configure and manage Single Sign-On integrations for business applications.

• Integrate applications into the identity provider.

• Handle user provisioning and deprovisioning as well as group-based access via SSO.

• Diagnose authentication and access problems across connected applications.

• Keep SSO configuration and application inventory documentation up to date.

• Submit, document, and carry out system changes following the change management protocol.

• Prepare change requests including risk assessments, rollback strategies, and implementation procedures.

• Coordinate with stakeholders to obtain approvals prior to executing changes.

• Implement approved changes during scheduled maintenance windows.

• Verify changes after implementation and document the results.

⛳️ Requirements

• Minimum of 3 years’ experience in system administration or IT support.

• Proficient with identity providers and SSO protocols (SAML, OIDC, SCIM).

• Familiarity with ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.

• Excellent troubleshooting and communication skills.

• Capable of working independently and prioritizing multiple requests effectively.

• Experience with administering Okta, Azure AD, or Google Workspace.

• Basic scripting skills (Python, PowerShell, or Bash) for automation purposes.

• Previous experience in a regulated or compliance-focused environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement plan with employer matching.

• Paid time off and flexible work schedules.

• Opportunities for professional development and growth.