Switchboard Operator

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Respond to incoming calls and redirect them to the appropriate department within DOT using the Switchboard Directory and other available resources.

• Utilize the DOT intranet and/or internet to research and provide information to callers.

• Maintain a daily record of calls in a spreadsheet.

• Gather, verify, and compile information for the Switchboard Directory for both customers and DOT staff.

• Keep the Switchboard Directory updated, which includes managing phone numbers, email addresses, and websites.

• Train new employees.

⛳️ Requirements

• A high school diploma along with 2 years of relevant work experience is required.

• At least 1 year of experience in providing customer service support within a business environment.

• Exceptional phone communication skills.

• Outstanding verbal and listening communication abilities.

• Fundamental computer skills are necessary.

• Prior experience in a customer service position is preferred.

• Must have a High School Diploma.

• A degree may be considered in lieu of 2 additional years of related experience.

• Ability to obtain a Public Trust Clearance is required.

• U.S. citizenship is mandatory.

🏝️ Benefits

• Comprehensive health insurance options.

• Paid time off and holidays.

• Retirement savings plan.

• Opportunities for professional development.