Switchboard Operator

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Respond to incoming calls and direct them to the relevant DOT department utilizing the Switchboard Directory and other DOT resources.

• Conduct research on the DOT intranet and/or internet to provide callers with necessary information.

• Log calls daily in a spreadsheet.

• Gather, verify, and compile Switchboard Directory information for customers and DOT personnel.

• Keep the Switchboard Directory updated, ensuring accuracy of phone numbers, email addresses, and websites.

• Provide training for new staff members.

⛳️ Requirements

• A high school diploma is required along with 2 years of professional experience.

• A minimum of 1 year of experience in customer service support within a business setting is necessary.

• Excellent telephone communication skills are essential.

• Outstanding communication and listening abilities are required.

• Basic proficiency in computer usage is needed.

• Experience in a customer service position is preferred.

• A High School Diploma must be possessed.

• A degree may be substituted with an additional 2 years of relevant experience.

• Ability to obtain a Public Trust Clearance is mandatory.

• U.S. citizenship is required.

🏝️ Benefits

• Opportunities for professional growth and development.

• Competitive salary and benefits package.

• Supportive work environment with a focus on teamwork.