SVP, Operations and Transformation

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Design, staff, and expand a centralized Central Operations function to support multi-state provider services, credentialing, and scheduling.

• Centralize and automate the retrieval, auditing, and processing of medical records.

• Build and oversee pipelines for laboratory ordering and results routing.

• Architect a centralized infrastructure for managing inbound and outbound referrals.

• Enhance revenue capture through Fee-For-Service and optimize Value-Based Care workflows.

• Assess, acquire, and implement tools for workflow automation.

• Standardize and execute operational launch and integration playbooks for partner facilities.

• Integrate Central Operations with facility systems and workflows, such as PointClickCare and MatrixCare.

• Establish timelines for implementation and create joint operational steering committees with facility leadership.

• Lead initiatives for training, adoption, and change management for facility personnel.

• Optimize clinician schedules, travel times, and patient-facing hours.

• Collaborate with product teams to enhance the ChartEasy proprietary EHR.

• Automate the administrative routing of documentation, lab tracking, and prior authorizations.

• Develop tooling for Value-Based Care risk models and systems for tracking hospitalization prevention.

• Ensure data exchange between Central Operations, remote patient monitoring platforms, and facility partners.

• Manage and enhance the performance of the daytime telemedicine team and ensure cross-footprint coverage.

• Coordinate telemedicine resources for the launch of new LEAD facilities.

• Create executive productivity scorecards that cover utilization, billing velocity, lab turnaround, referral conversion, and value-based outcomes.

• Utilize analytics to identify workflows that are underperforming and drive process improvements.

⛳️ Requirements

• Over 10 years of operational leadership experience in building or scaling a Centralized Operations/MSO hub within a rapidly growing healthcare organization.

• Demonstrated experience in managing and scaling high-volume Medical Records (HIM), laboratory routing systems, and referral coordination departments.

• Extensive hands-on experience in balancing Fee-For-Service operational metrics with Value-Based Care workflows.

• Proven success in leading complex, multi-site operational rollouts with external healthcare enterprises or facility partners.

• Experience in deploying technologies and tools that enhance clinical team capacity while reducing administrative burdens.

• In-depth familiarity with the post-acute care ecosystem, including skilled nursing facilities, assisted living, and senior care networks.

• Experience in overseeing telemedicine operations or clinical coverage logistics.

• Bachelor's degree is required.

• Advanced skills in financial modeling.

• Knowledge of risk-assessment frameworks.

• Expertise in contract negotiation.

• Proficiency in healthcare analytics platforms.

• Advanced Excel and PowerPoint skills are required.

🏝️ Benefits

• Eligibility for performance-based bonuses.

• Reasonable accommodations for qualified employees.