SVP, IT Operations

This is a fully remote position, open to applicants in Minnesota, +2 more states.

📋 Description

• Oversee and evaluate the performance of operational systems across hardware, software, data platforms, and processes.

• Address and aid in the resolution of IT incidents, outages, and significant issues.

• Manage alerting, on-call schedules, and communication with business operations.

• Supervise service delivery, which includes oversight of vendor payments, account management, certificate management, and service account management.

• Lead the IT Operations team as the primary point of resolution for technical system outages.

• Coordinate and handle triage efforts and communications during major incidents.

• Develop, manage, and execute runbooks and standard operating procedures.

• Take ownership of IT operational policies, procedures, and practices.

• Assist with IT asset management and inventory control.

• Operate in accordance with ITIL best practices and relevant frameworks.

• Collaborate with IT change management to ensure audit compliance.

• Maintain and report on IT Operations KPIs and SLAs.

• Establish and implement standard procedures for system maintenance.

• Work together with technical support teams on user and enterprise system challenges.

• Partner with business departments to align IT operations with organizational objectives.

• Aid in managing IT service providers and vendors.

• Support IT solutions that enhance essential business operations.

• Collaborate with departments to ensure IT aligns with the organization's business requirements.

⛳️ Requirements

• Demonstrated experience as an IT Operations Leader.

• Experience in system installation, configuration, and analysis.

• Comprehensive understanding of networks, on-premises computing, in-house-developed and vendor-developed software systems, and cloud computing.

• Strong leadership and communication abilities to manage a small team and engage with both technical and business partners.

• Technical expertise and knowledge of IT infrastructure, networks, and systems for effective issue management and troubleshooting.

• Capability to manage multiple projects and address competing tactical issues and/or initiatives.

• High aptitude for problem-solving with expert knowledge in troubleshooting complex technical environments.

• Bachelor's or master's degree in IT or a related technical field (e.g., Computer Science, Engineering) and/or over 10 years of IT Operations experience.

🏝️ Benefits

• Competitive compensation plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401K.

• Company-provided short-term disability.

• Employee assistance program.

• Wellness program.

• Comprehensive benefits package.