SVP, Director of Client Services – Omni-Channel, Pharma Agency

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Deliver effective and engaged leadership to the Client Services team.

• Guide team members in achieving organizational, team, and individual objectives.

• Set brand priorities and actively participate in team discussions and problem-solving efforts.

• Inspire, motivate, and unify teams while promoting a positive employee experience.

• Foster the development of team members through coaching, mentoring, performance management, and training.

• Lead and enhance a team of VP Account leaders.

• Propel client and internal team initiatives forward.

• Steer clients and internal teams toward cohesive strategic marketing plans and objectives.

• Cultivate and maintain senior-level client relationships through regular communication and quarterly business reviews.

• Manage sensitive client discussions and escalation issues effectively.

• Hold ultimate responsibility for agency recommendations and client relationship escalations.

• Provide clients with advice rooted in extensive pharmaceutical industry and marketing expertise.

• Contribute to annual brand planning, marketing strategy, and budget formulation.

• Offer strategic counsel and recommendations to address client business challenges.

• Incorporate insights, research, data analytics, and agency offerings into client proposals.

• Collaborate with leaders in Strategy, Engagement, Creative, Scientific, and Digital disciplines.

• Prepare and update account forecasts on a monthly and quarterly basis.

• Work alongside Business Operations on staffing plans and client service delivery.

• Meet annual revenue targets and seek new assignments and organic growth opportunities.

• Oversee Client Services utilization targets.

• Partner with Talent Acquisition to recruit account talent and maintain a talent pipeline.

• Participate in annual business planning processes.

• Represent the Avalere Health brand with clients, acting with integrity, empathy, and respect.

⛳️ Requirements

• A minimum of 20 years of experience in marketing or related roles within the pharmaceutical sector.

• Proven agency account leadership experience is essential.

• Experience managing a portfolio of business with annual revenues of $25 million or more.

• Demonstrated experience leading account management teams of 10 or more professionals across various levels.

• Preferred experience in digital marketing and fully integrated marketing projects.

• Extensive knowledge of the pharmaceutical industry.

• Background in marketing planning and budget development.

• Experience guiding brands through all lifecycle stages, including pre-launch, disease education, and launch phases.

• Strong financial acumen, encompassing revenue forecasting and margin management.

• Solid business understanding of brand, engagement, and sales metrics.

• Capacity to manage senior client relationships and navigate complex or sensitive escalations.

• Ability to collaborate effectively across Strategy, Engagement, Creative, Scientific, and Digital functions.

🏝️ Benefits

• 401K plan with employer matching contributions up to 4% (immediately vested).

• Life insurance coverage.

• Disability insurance.

• Comprehensive medical, dental, and vision plans.

• Flexible working options, including hybrid and remote arrangements.

• Opportunity to work from anywhere in the world for two weeks each year.

• 20 vacation days.

• One personal well-being day.

• 9 public holidays.

• End-of-year holiday gifts.

• Early finish on Summer Fridays during June, July, and August.

• Complimentary counseling services through the employee assistance program.

• Tailored health support.

• Enhanced maternity, paternity, family leave, and fertility policies.

• On-demand training options.

• Support for professional development.

• Opportunities for global mobility within the organization.

• Dedicated social opportunities and resources for remote workers.

• Employee Network Groups.

• Support from a fertility-friendly employer.

• Regular career discussions.

• Potential for global, cross-capability career transitions.