SVP, Commercial and Growth

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the entire commercial engine for a B2B telehealth and clinical infrastructure organization.

• Develop and implement a comprehensive commercial strategy across the enterprise that encompasses new sales, retention, and expansion efforts.

• Supervise SMB and Mid-Market sales, concentrating on both inbound and targeted outbound sales directed at direct-to-consumer telehealth brands.

• Guide the pricing strategy, deal structure, and commercial terms to enhance long-term revenue and margin.

• Lead annual revenue planning, set logo and booking targets, and manage pipeline governance and forecasting for senior leadership and the Board.

• Spearhead sales and go-to-market strategies with digital health brands, self-funded employers, benefits brokers and consultants, pharmacies, technology partners, and other digital health entities.

• Transform the sales organization into a reliable outbound enterprise sales engine.

• Create repeatable and scalable sales processes and team structures to facilitate rapid growth.

• Propel new market entry via strategic partnerships spanning pharmacy, technology, broker, and consultant ecosystems.

• Manage sales compensation design and implement uncapped commission structures.

• Oversee customer success from start to finish, focusing on retention, satisfaction, revenue expansion, KPIs, and customer health metrics.

• Discover expansion opportunities, reduce churn risk, and upsell new clinical modalities and network states.

• Lead customer implementation to ensure timely, budget-friendly onboarding that meets quality standards.

• Establish scalable implementation processes and playbooks that decrease Time-to-Live while ensuring clinical compliance.

• Coordinate between Customer Success, clinical operations, and sales for smooth transitions and resolution of blockers.

• Define the revenue operations infrastructure in collaboration with the President and SVP of Finance.

• Set benchmarks for pipeline hygiene, forecasting accuracy, and revenue analytics.

• Champion technology and automation investments that enhance productivity and capacity while safeguarding margins.

• Report directly to the President & COO.

⛳️ Requirements

• 8+ years of commercial leadership experience within the B2B digital health, telehealth infrastructure, DTC telehealth, health tech, or a closely related field.

• A minimum of 3 years in a senior executive position with responsibility for multiple commercial functions, preferably including sales, customer success, and at least one of revenue operations or implementation.

• Proven success in scaling a commercial organization during hyperscale or high-growth phases.

• Experience in transitioning from founder-led or inbound traction to a structured and mature sales process that includes outbound sales and complex sales cycles.

• Proficiency in telehealth, self-funded employer markets, complex B2B RFPs, relationships with large pharmaceutical companies, or enterprise benefits integration.

• Capability to collaborate with technical teams, particularly regarding APIs and EHRs.

• Ability to work alongside clinical teams, focusing on corporate practice of medicine, risk management, and compliance.

• Quick comprehension of commercial scenarios.

• Skill in evaluating broader enterprise impacts, balancing clinical risk against revenue opportunities.

• Commitment to achieving outcomes and holding the organization to elevated performance standards.

• Ability to operate with urgency, authenticity, and strong interpersonal confidence.

• Competence in recognizing patterns, connections, and dependencies across commercial, clinical operations, and corporate functions.

• Comfort working under tight deadlines with a proactive approach.

• Humility and a collaborative spirit within a cohesive team.

• Must reside in the United States; US visa sponsorship is not available.

🏝️ Benefits

• Competitive salary aligned with experience and qualifications.

• Commission/incentive plan.

• Comprehensive compensation package prioritizing cash compensation (50/50) over long-term incentives.

• Health, dental, and vision insurance with significant subsidies for full-time, US-based employees.

• Company-paid life and disability insurance for full-time, US-based employees.

• 401(k) plan with matching contributions for full-time, US-based employees.

• Opportunities for professional development, on-the-job training, and career growth.

• Fully remote work with both synchronous and asynchronous collaboration.

• A collaborative and supportive work environment.