SVP, Client Services – Market Access

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the primary client partner and internal business leader for designated Market Access accounts.

• Develop trustworthy relationships with senior client stakeholders across Market Access, marketing, trade, patient services, reimbursement, HEOR, medical, and commercial sectors.

• Define account vision and strategic direction, ensuring alignment between client objectives, agency insights, team priorities, and commercial targets.

• Convert client feedback into actionable guidance for internal teams.

• Anticipate client requirements, recognize potential risks, and proactively propose solutions.

• Facilitate senior client meetings, strategic workshops, annual planning sessions, business reviews, and executive presentations.

• Assess client satisfaction and enhance relationships.

• Provide high-level strategic advice across the Market Access domain.

• Direct Market Access strategies that connect brand objectives with access decision-makers and stakeholders.

• Lead cross-functional account teams and foster alignment among various disciplines.

• Address resource challenges, conflicting priorities, capability gaps, and internal obstacles.

• Oversee account growth strategies and nurture client relationships.

• Lead or assist in RFP responses, strategic recommendations, capabilities presentations, pitch development, and finalist presentations.

• Represent RevHealth as a Market Access authority in client, prospect, and industry contexts.

• Manage the financial health and performance of assigned accounts.

• Collaborate with Finance, Project Management, and agency leadership to develop scopes, staffing plans, budgets, forecasts, and revenue projections.

• Oversee scopes of work, financial and operational risks, forecasting, budget reconciliation, resource planning, and scope management.

• Inspire, lead, and advance a high-performing Client Services team.

• Mentor team members on strategic thinking, client leadership, financial management, communication, delegation, judgment, and business insight.

⛳️ Requirements

• Over 12 years of experience in pharmaceuticals, biotechnology, healthcare agency, consulting, or a related field.

• Extensive experience managing Market Access accounts, engagements, brands, or commercialization efforts.

• Profound understanding of pharmaceutical commercialization, coverage, reimbursement, formulary decision-making, patient access, and healthcare delivery dynamics.

• Proven experience in leading large, complex, and financially significant client relationships, serving as a trusted advisor to senior stakeholders.

• Demonstrated ability to guide multidisciplinary teams, influence across various functions and levels, reconcile differing viewpoints, and drive teams from discussion to decision and action.

• Strong skills in financial and operational management, including scoping, forecasting, staffing, profitability management, and contract oversight.

• Experience within pharmaceutical regulatory and medical/legal review environments.

• Excellent executive communication, presentation, facilitation, writing, and interpersonal skills, with the capability to navigate ambiguity, competing priorities, organizational changes, and complex stakeholder environments.

• Proven people leadership skills, including coaching, delegation, feedback, performance management, and talent development.

🏝️ Benefits

• Healthcare Coverage – Four medical insurance options, alongside dental and vision plans.

• 401(k) Plan – RevHealth matches 100% of the first 3% of your contributions and 50% of the subsequent 2%, resulting in a total match of 4% for those who contribute at least 5%.

• Company-Paid Life Insurance.

• Generous Flexible Paid Time Off.

• Additional perks and ancillary benefits are also available.