Sustaining Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Enhance the reliability, maintainability, and serviceability of the Battery Energy Storage System (BESS) fleet deployed by LG Energy Solution Vertech.

• Act as a liaison between field operations and engineering by converting operational insights, fleet challenges, and lessons learned into sustainable enhancements.

• Create and sustain service Standard Operating Procedures (SOPs), work instructions, troubleshooting manuals, service bulletins, maintenance protocols, and other technical documentation.

• Establish and refine standardized service processes, best practices, and field execution standards.

• Formulate and maintain preventative maintenance programs, maintenance strategies, tooling requirements, and service deliverables that support long-term service agreements.

• Assist in lifecycle planning, which includes product updates, obsolescence management, upgrade strategies, and sustaining legacy products.

• Identify recurring fleet issues, aid in root cause analyses, and drive corrective actions.

• Transform field lessons learned into enhancements across products, procedures, documentation, and support processes.

• Collaborate with Product, Engineering, Quality, and Field Service teams to enhance maintainability, diagnostics, field repairability, and long-term supportability.

• Facilitate service readiness for new products, engineering changes, and significant product revisions.

• Offer technical support for intricate field issues and escalations.

• Develop and maintain service tools, technical resources, and knowledge management assets.

• Work in partnership with Field Service, Sustaining Engineering, Product Management, Quality, Supply Chain, Operations, Training, and Product Engineering teams.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Engineering Technology, or equivalent technical experience.

• 3–8 years of experience in supporting industrial equipment, energy systems, electrical infrastructure, automation systems, or similar technical products.

• Proven experience in developing technical procedures, maintenance documentation, engineering specifications, or operational work instructions.

• Strong troubleshooting and analytical problem-solving skills.

• Capability to translate complex technical concepts into clear and actionable documentation.

• Excellent written and verbal communication abilities.

• Ability to collaborate effectively across engineering, operations, field service, quality, and product organizations.

• Proficiency in Microsoft Office applications.

• Preferred: experience in supporting Battery Energy Storage Systems (BESS), power conversion equipment, renewable energy systems, industrial controls, or utility infrastructure.

• Preferred: experience in developing preventative maintenance programs.

• Preferred: involvement in root cause analysis investigations and corrective action programs.

• Preferred: familiarity with reliability engineering principles, FMEA, Lean, Six Sigma, or structured problem-solving methodologies.

• Preferred: knowledge of communication protocols such as Modbus, CAN, TCP/IP, DNP3, or comparable industrial networking technologies.

• Preferred: experience with SCADA systems, industrial controls, Linux-based systems, or operational technology environments.

• Preferred: understanding of utility-scale generation, transmission, and distribution systems.

• Preferred: experience in supporting lifecycle service agreements or field-deployed industrial equipment fleets.

🏝️ Benefits

• Remote-eligible work arrangement.

• Approximately 10–20% travel to customer sites, service centers, engineering facilities, and corporate offices.