Surgical Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Arrange outpatient medical procedures for patients with the appropriate provider and designated time/location.

• Obtain pre-operative clearances from primary care physician offices.

• Submit bookings/orders to outpatient surgical centers.

• Provide patients with necessary surgical documentation, which includes consents, drop-off instructions, pre/post-operative guidelines, and financial responsibility details.

• Offer precise information related to test preparations, arrival times, and directions.

• Address patient inquiries and deliver pre-operative education while upholding confidentiality.

• Ensure a high standard of patient service and overall experience.

• Manage surgical schedules and meet company key performance indicators.

• Inform patients about their scheduled appointments.

• Verify insurance coverage and secure required authorizations.

• Prepare physician documentation for surgeries.

• Dispatch booking sheets, insurance details, prior authorizations, and clearances to surgical facilities.

• Respond to telephone inquiries from patients and primary care providers.

• Assist surgeons in developing and nurturing referral relationships.

• Organize office visits and lunches for local offices.

• Monitor referral trends and produce reports.

• Follow up with potential patients and referring providers.

• Collaborate with growth and operations teams on local initiatives.

• Serve as a liaison with local healthcare networks.

• Track patient inquiries, cancellations, and referral conversions for actionable insights.

⛳️ Requirements

• High School Diploma or Equivalent.

• 2-4 years of full-time experience in surgery scheduling.

• Willingness and capability to follow directions and prioritize tasks effectively.

• Must possess a proactive and positive attitude.

• Extensive knowledge of coding guidelines and reimbursement processes.

• Exceptional organizational and computer skills are required.

• Conversational understanding of medical terminology, acronyms, and techniques.

• Excellent written and verbal communication skills.

• Strong analytical abilities.

• Capability to work independently as well as collaboratively within a team.

• Preferred: 3 years of experience with eClinical Works RCM in patient account and denial management.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork and collaboration.