Support & Triage Paralegal

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for technology-related inquiries and issues from internal attorneys and clients.

• Diagnose and resolve problems related to access, login, e-signatures, and matter management platforms.

• Elevate intricate or system-wide issues to the engineering team, providing context and detailed reproduction steps.

• Guide attorneys and clients through onboarding processes for the technology stack, including account creation, permissions, and platform demonstrations.

• Keep documentation, FAQs, troubleshooting guides, and standard operating procedures up to date.

• Manage the intake process for incoming client matters, evaluating legal nature, complexity, urgency, client tier, subject area, and attorney availability.

• Pose clarifying questions to assess whether matters need attorney involvement or can be resolved directly.

• Undertake minor agreement modifications, entity filings, NDA assessments, contract summaries, template population, and document organization.

• Compose correspondence and initial communications directed at clients.

• Prepare matters for attorney handoff, including issue summaries, relevant documents, and suggested next steps.

• Route matters requiring attorney attention and assist in balancing the team's workload.

• Manage the matter lifecycle from intake to resolution.

• Follow up with attorneys and clients regarding outstanding items, deliverables, and deadlines.

• Identify stalled matters, highlight obstacles, and drive issues to completion.

• Update clients on matter status, timelines, next steps, and any technical issues.

• Simplify legal and technical complexities into easily understandable updates.

• Collaborate with attorneys, clients, and engineering to enhance support, intake, and routing workflows.

• Evaluate matter volume, routing efficiency, resolution times, response times, and client satisfaction.

• Support the firm’s technology-driven commercial contract drafting, reviewing, and negotiation operations.

⛳️ Requirements

• Paralegal certificate or equivalent experience; a bachelor's degree is preferred.

• 3–5 years of experience as a paralegal, in legal operations, or in a closely related field within a law firm, legal tech, or in-house legal environment.

• Experience in startup or high-growth companies is strongly preferred.

• A solid understanding of commercial contracts and general corporate law.

• Exceptional organizational skills.

• Strong written and verbal communication abilities.

• Proficient in managing expectations with both internal teams and external clients.

• Comfortable serving as the first line of support for technical and workflow-related issues.

• Familiarity with project management tools such as Notion, CRMs, or workflow automation is strongly preferred.

• Must be located in the Eastern Time Zone and available to work during Eastern Time hours (7 am–3 pm ET), Monday through Friday.

• Legally authorized to work in the United States.

• U.S. residency is required at the time of application.

🏝️ Benefits

• 401(k) plan with a 5% employer match.

• Comprehensive health and dental insurance, fully covered, with partial subsidies available for dependents.

• Annual team onsite events.

• Stipend for training and development.

• Additional benefits that significantly enhance productivity and well-being may be considered.