Support Specialist I – Contract Talent

This is a fully remote position, open to applicants in California.

📋 Description

• Coordinate, diagnose, and troubleshoot incoming global employee support interactions.

• Provide technical, hardware, and IT support for laptops and desktops utilized by both local and remote personnel.

• Offer assistance to candidates and branch locations as required.

• Utilize various remote network access methods.

• Promptly resolve issues or escalate them to the appropriate technical staff.

• Deliver timely incident status updates to management and end users.

• Maintain strong user relationships.

• Respond to frontline support inquiries and assist users in transitioning to a new user tenant.

• Assign support requests to the appropriate support level.

• Conduct service interactions for both corporate and field users.

• Document all support incidents in the Incident Tracking Database managed by the support team.

• Research and implement strategies for enhancing daily operations.

• Share knowledge and expertise with team members.

⛳️ Requirements

• High School diploma or equivalent qualification.

• A+ and Network Essentials certifications preferred.

• Preferred minimum of 1 year of experience in technical support.

• Basic knowledge of PC troubleshooting.

• Fundamental experience with Microsoft Office Suite.

• Basic understanding of Windows OS and remote connectivity methods.

• Strong oral, written, and interpersonal communication skills.

• Ability to operate both independently and collaboratively within defined processes.

• Capability to demonstrate a sense of urgency.

• Professional communication style.

• Ability to manage multiple tasks and adapt to evolving priorities or procedures.

• Basic problem-solving and organizational skills.

• Proficient decision-making and time management abilities.

• Ability to address escalated and time-sensitive matters.

• Competence in researching issues and exercising sound judgment.

• Ability to adhere to directions and procedures.

• Demonstrated reliability and consistent attendance.

• Ability to prioritize work assignments effectively.

• Capability to manage conflicts efficiently.

• Ability to uphold confidentiality.

• Successful completion of a background check.

🏝️ Benefits

• Medical, vision, and dental insurance.

• Life and disability insurance.

• Eligibility to enroll in the company 401(k) plan.