This is a fully remote position, open to applicants in California.

📋 Description

• Operate under the direct guidance of the Customer Service Supervisor

• Address routine inquiries, requests, and complaints from residential and commercial customers

• Resolve customer issues through limited research and investigation following established protocols

• Manage commercial service modifications and contract compliance issues, including changes in service levels, contractual commitments, billing inquiries, service cancellations, price adjustments, and equipment concerns

• Promptly return internal and external calls, emails, and faxes

• Review personal performance metric reports and action plans with the manager

• Input service and route data for billing and route scheduling purposes

• Document customer service interactions and update inquiry and resolution details

• Carry out other job-related responsibilities as needed

⛳️ Requirements

• High School diploma or GED

• Relevant knowledge of the Company’s services and processes

• Must successfully complete training related to the waste services industry and Republic Services’ processes, services, and policies

🏝️ Benefits

• Comprehensive medical benefits coverage

• Dental plans

• Vision coverage

• Health care and dependent care spending accounts

• Short- and long-term disability

• Life insurance

• Accidental death & dismemberment insurance

• Employee and Family Assistance Program (EAP)

• Employee discount programs

• 401(k) plan with a generous company match

• Employee Stock Purchase Plan (ESPP)

• Paid Time Off (PTO)