Member Support Representative, French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Follow up with other support team members involved in the resolution process to ensure tickets are resolved satisfactorily.

• Meet or exceed the established key performance indicators (KPIs) for the team.

• Assist team leads and managers with administrative tasks as required.

• Manage escalations and ensure that urgent issues are communicated swiftly.

• Help guarantee the fulfillment of service obligations for the position.

• Provide outstanding customer service to panelists participating in market research surveys.

• Foster positive customer support experiences and cultivate strong relationships with members.

• Address issues, ensure timely resolution or escalation of requests, communicate updates promptly, and interact with customers professionally across various support channels.

⛳️ Requirements

• Must possess expert or native proficiency in French.

• Must have advanced reading, writing, and speaking skills in English.

• Must be fluent in reading, writing, and speaking/understanding French (Expert or native proficiency level).

• Exceptional written and verbal communication abilities.

• Minimum of 2 years of experience in a customer service role with direct consumer interaction or equivalent experience.

• Proven track record of delivering exceptional customer service.

• Experience with online support through ticketing or email systems.

• Strong attention to detail.

• Demonstrated organizational skills and effective time management; capable of multitasking.

• Ability to work autonomously.

• Proactive, motivated, and adaptable team player.

• Proficient in computer use and familiar with Microsoft Office applications, including Excel, Word, and PowerPoint.

• Experience with collaborative documents and an eagerness to learn new software.

🏝️ Benefits

• A discretionary incentive program may be included as part of the compensation package.

• Comprehensive medical and additional benefits, contingent upon full-time employment status.

• Full-time permanent position.