Support Specialist I – Contract

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Respond to frontline support requests.

• Assist users in migrating to a new user tenant.

• Allocate support requests to the appropriate support tier.

• Execute service interactions for corporate and field personnel.

• Record all support incidents in the support team's Incident Tracking Database.

• Identify and troubleshoot technical, hardware, and IT issues related to laptops and desktops.

• Provide prompt resolutions or escalate issues to the relevant technical staff.

• Update management and end users on case statuses.

• Foster and maintain positive user relationships.

• Adhere to standard operating procedures and customer service standards for remote IT support.

• Integrate constructive feedback into daily tasks and seek methods for improvement.

⛳️ Requirements

• High School diploma or equivalent qualification.

• A+ and Network Essentials certifications are preferred.

• Preferred experience of 1 year in technical support.

• Fundamental PC troubleshooting skills.

• Basic proficiency with Microsoft Office Suite.

• Basic understanding of Windows operating systems and remote connectivity techniques.

• Strong oral, written, and interpersonal communication abilities.

• Capability to work independently and collaboratively following established processes.

• Ability to exhibit a sense of urgency.

• Willingness to share knowledge with teammates.

• Professional communication demeanor is essential.

• Commitment to RH's LEAD Principles.

• Ability to manage multiple tasks and adjust to shifting priorities or procedures.

• Basic problem-solving and organizational skills.

• Proficient decision-making and time management abilities.

• Capacity to handle escalated and time-sensitive matters.

• Ability to research issues and apply sound judgment.

• Competence in following instructions and procedures.

• Dependability and consistent attendance.

• Skill in prioritizing work assignments.

• Ability to manage conflicts effectively.

• Capability to maintain confidentiality.

• Successful completion of a background check is required for employment.

🏝️ Benefits

• Medical, vision, and dental insurance coverage.

• Life and disability insurance options.

• Eligibility to participate in the company's 401(k) plan.