Support Specialist – Finance

This is a fully remote position, open to applicants in Finland.

📋 Description

• Serve as the primary support contact for customers, delivering efficient and high-quality assistance while meeting established targets and service levels.

• Develop strong relationships with customer stakeholders and manage escalations and complex cases until resolution.

• Address finance-related inquiries and configurations in Provet, covering invoicing, payments, VAT/tax settings, financial reporting, and accounting integrations.

• Work both independently and collaboratively to establish support best practices.

• Collaborate with Sales, Marketing, Implementation, and Product Development teams.

• Contribute to the annual OKRs for the Business Unit, Team, and Company.

• Engage in sales, marketing, implementation, and product development activities as necessary.

⛳️ Requirements

• A background in finance, accounting, or payments, either through education or work experience.

• Proven experience in providing support to customers in a B2B software (SaaS) setting.

• Familiarity with healthcare or veterinary software is advantageous.

• Capability to manage multiple customers and competing priorities simultaneously.

• Proficiency in spoken and written English (mandatory).

• Knowledge of additional languages is a plus.

• Previous experience working in an international company.

• Ideally, experience in a fast-growing global SaaS organization.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for learning and professional development.

• Access to the tools you require and enjoy using.

• Regular company events.

• Work in a meaningful industry within a rapidly growing global company.

• Collaborate with talented colleagues from around the world.