HME Customer Care Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage incoming requests for new orders and refills referrals

• Receive and validate requests and referrals

• Initiate insurance verification and collect information for pre-certifications, authorizations, and medical necessity certificates

• Follow up on requests during and after patient discharge

• Create equipment orders utilizing patient medical records

• Assess and recommend alternative products to enhance patient care and quality outcomes

• Deliver verbal and written instructions to patients, families, and coordinating resources

• Conduct patient intake data entry and document insurance and authorization details

• Coordinate service delivery and referrals alongside dispatch, warehouse, and clinical personnel

• Set delivery expectations for patients and providers

• Support problem resolution involving patients, hospitals, providers, referral sources, insurers, and clinical teams

• Maintain and convey updates on payer and referral source information

⛳️ Requirements

• High school diploma/GED or equivalent practical knowledge

• Proficient in literacy and basic math skills

• Familiarity with medical terminology

• Understanding of hospital operations

• Exceptional organizational and interpersonal abilities

• Skilled in using commonly utilized office software

• Capability to learn new software applications

• Previous healthcare experience is preferred

• Additional relevant education and/or experience is preferred

🏝️ Benefits

• Competitive salary and comprehensive benefits package

• Opportunities for professional growth and development

• Supportive work environment with a focus on teamwork