Customer Support Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Providing offline customer support

• Managing case handling through system, email, and voice when necessary

• Addressing critical sales-related cases in retail locations

• Adopting a customer-centric approach

• Identifying inquiries and assisting with product contract processing

• Overseeing offline Back Office procedures that support our client across all product contract processes (data and voice)

• Validating offers and signatures

• Inputting negotiations into the Vivo legacy system

⛳️ Requirements

• Must be at least 18 years of age

• High school diploma is required

• Background in customer service and Back Office operations

• Excellent verbal and written communication skills

• Proficient in Microsoft Office and possess strong typing skills

• Empathetic and assertive communicator with strong analytical and conflict-management abilities; solution-oriented, positive, and customer-focused

• Convenient access to São Caetano do Sul

• A desktop computer or laptop is required for training

🏝️ Benefits

• Transportation allowance

• Meal and/or food allowance

• Life insurance

• Funeral assistance

• Childcare assistance / support for children with disabilities / babysitting assistance / school transportation allowance

• Discounts on products

• Dental insurance

• Medical insurance

• Pet insurance plan

• Discounts on gym and sports activities

• Partnerships for educational courses with discounts

• Opportunities for career development