Customer Support Agent

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Serve as the voice and face of Dressly for users

• Respond to customer inquiries via email and chat, with future potential for phone support

• Work on a shift basis, including night shifts

• Meet key performance indicators (KPIs)

• Immerse deeply in the product and quickly learn all support flows

• Identify weaknesses and assist in making the service more user-friendly and efficient

⛳️ Requirements

• English proficiency at B1+ level

• Willingness to work night shifts (approximately 6 per month)

• Experience in customer service via phone, email, chat, and/or in-person

• Initiative and organizational skills

• Readiness to take responsibility for achievements and setbacks

• Ability to manage your working time effectively during shifts

• Desire to learn and grow within the IT field

• Experience with helpdesk platforms like Zendesk or Freshdesk is a plus

🏝️ Benefits

• Remote work with a flexible schedule that can be tailored to your lifestyle

• 30-minute break during night shifts

• Slack Huddle for team interaction

• Opportunity for rapid career growth

• Ability to implement your ideas and suggestions from the first week of work

• Regular performance reviews

• Transparent feedback and space for initiative