Customer Care Agent

This is a fully remote position, open to applicants in Argentina, +3 more countries.

📋 Description

• Address incoming and outgoing support inquiries through email, phone, chat, SMS, and internal messaging systems.

• Manage and resolve B2C, B2B, and internal requests within defined service level agreements.

• Carefully document cases to establish accountability for delivery-related issues.

• Collaborate closely with team leads and departments including Customer Success, Tier 2, Back Office, Menu, and ePayments.

• Assist in the creation and enhancement of customer care playbooks, templates, and policies.

• Utilize cloud-based tools, delivery company platforms, and internal dashboards to oversee support activities.

• Availability to work weekend shifts.

• Work one of the designated shifts: 8 AM–5 PM EST, 12 PM–9 PM EST, or 4 PM–1 AM EST, which may vary, consisting of 9-hour shifts with a 1-hour meal break.

• Provide flexibility in shift scheduling according to business requirements.

⛳️ Requirements

• Demonstrated experience in dynamic, real-time support settings, ideally within the restaurant, food delivery, or related sectors.

• Proficiency with HubSpot, Slack, and other support applications.

• Experience with delivery driver dispatch or company portals is advantageous.

• Excellent written and verbal communication skills in English are essential.

• Additional language skills are a plus, but not mandatory.

• Must have a designated, quiet workspace at home, reliable high-speed internet, and the necessary equipment.

• Ability to document cases thoroughly and communicate effectively with both B2C and B2B clients.

• Personal computer or laptop with updated software.

• High-speed internet access.

• Keyboard, mouse, functioning webcam, and headset with a microphone.

• Primary 24” monitor; an additional 24” monitor is preferred.

🏝️ Benefits

• Strong & Competitive Compensation Package.

• Flexible Work Environment.

• Paid Personal/Vacation Days.

• Paid Sick Days.

• The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!