Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to OptiMantra customer support inquiries via phone, email, and video conferencing, covering topics such as clinical workflows, practice management, integration connectivity, payment processing, and fundamental technical challenges.

• Assist in testing pre-release or newly launched features.

• Create customer-facing knowledge base reference articles and instructional videos.

• Provide customer training and documentation as a subject matter expert in your designated area.

⛳️ Requirements

• Exceptional problem-solving and troubleshooting abilities, along with a readiness to push your limits and acquire new knowledge.

• A mindset focused on process improvement and delivering excellent customer service.

• Strong proficiency with technology, including familiarity with scheduling tools, Excel, and various database technologies.

• Healthcare experience is highly preferred, particularly with direct users of an EMR or practice management platform in a clinical environment.

• Preferred but not required: Experience as an EMR master administrator or background in medical office operations.

🏝️ Benefits

• Competitive salary based on experience.

• Paid Time Off and recognized company holidays.

• Comprehensive health, dental, and vision insurance.

• Short-term and long-term disability insurance.

• 401k plan with company matching contributions.

• True ownership and influence within a rapidly expanding health tech organization.