Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze, categorize, and diagnose customer inquiries through email, chat, phone, social media, and additional channels.

• Remain informed about production challenges and propose innovative solutions to guide users.

• Record all customer interactions, issues, and resolutions meticulously.

• Perform follow-ups and monitor the status of escalated issues to guarantee complete resolution.

• Engage in training sessions to improve product understanding and customer service abilities.

• Support onboarding and training for products and services.

• Act as the main contact for customers seeking product assistance or information.

⛳️ Requirements

• Familiarity with veterinary terminology and operational workflows.

• Outstanding verbal and written communication abilities.

• Capability to multitask and manage a high volume of customer inquiries effectively.

• Strong problem-solving aptitude and the ability to navigate challenging or unexpected situations.

• Compassionate and considerate demeanor, even in high-pressure circumstances.

• Willingness to work overnight shifts and weekends.

• Minimum of 3 years of experience in a veterinary hospital setting.

• Experience with or installation of Instinct EMR is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• 401K plan with employer matching.

• Flexibility akin to ownership over work schedules and time-off.

• Flow State Fridays.

• Generous stipend that can be utilized for virtually anything.

• Fully funded time for team bonding throughout the year.

• Annual retreat.

• Nurturing and supportive work atmosphere.