Support Specialist

This is a fully remote position, open to applicants in Romania.

📋 Description

• Execute installations, maintenance, and repairs of Brainlab systems including Loop X and Airo at healthcare facilities and clinical locations.

• Deliver both remote and on-site technical assistance, helping clinical users with troubleshooting and system operation.

• Perform diagnostics, system upgrades, and proactive service checks.

• Serve as a reliable technical consultant for clients, nurturing strong relationships and ensuring long-term satisfaction.

• Oversee the setup, testing, and onboarding of users during product launches.

• Accurately document all service activities in accordance with quality standards.

• Work collaboratively with sales, engineering, and clinical support teams to provide a seamless customer experience.

⛳️ Requirements

• Bachelor's degree in electrical engineering, electronics, mechatronics, or a related field.

• Preferably some experience in technical support, particularly within the healthcare industry.

• Familiarity with X-ray systems and/or scanner technology is an advantage.

• Strong skills in IT, networking, and troubleshooting.

• Ability to work independently in a structured and solution-oriented manner.

• Excellent communication skills in both English and German.

• Willingness to travel nationally (up to 80%), with potential for occasional international travel.

• Proficient in MS Office; knowledge of Salesforce is a plus.

• Possession of a valid driver’s license.

🏝️ Benefits

• Company car, mobile phone, and laptop available for personal use.

• Flexible working hours and the option for remote work.

• Extensive training and continuous education opportunities.

• A supportive, international team environment.

• Meaningful work that positively impacts the field of medical technology.