Internship – IT Customer Support, m/f/d

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist the IT support team with daily operations, providing both 1st and 2nd level support.

• Receive and manage support requests through email and a ticketing system.

• Install, configure, and maintain both hardware and software components.

• Collaborate with experienced colleagues to analyze and resolve issues.

• Document IT processes and maintain records of support cases.

• Contribute to internal IT projects and assist with rollouts.

⛳️ Requirements

• Fundamental knowledge of Windows and/or Linux operating systems.

• A keen interest in networking technologies, cloud services, and IT security.

• Previous experience in IT support is a plus but not mandatory.

• Strong analytical skills, a methodical approach to work, and effective problem-solving abilities.

• A collaborative spirit, exceptional communication skills, and a passion for working with people.

🏝️ Benefits

• Gain insights into contemporary IT environments and cloud technologies.

• Acquire practical experience while collaborating within a dynamic team.

• Receive personal guidance and have the chance to contribute your own expertise.

• Enjoy flexible working hours and, where applicable, the option for remote work.

• Potential for long-term collaboration following the internship.