Customer Support Agent

This is a fully remote position, open to applicants in Europe.

📋 Description

• Addressing customer inquiries through email, chat, and phone (both inbound and outbound)

• Engaging in Content Annotations and Content Moderation

• Providing professional and efficient resolutions to customer queries

• Escalating complex matters as needed

• Keeping precise records in customer support systems

• Adhering to client processes and quality standards

• Contributing to customer satisfaction and ongoing service enhancement

⛳️ Requirements

• Located in Europe with valid work authorization

• Native or professional fluency in the ICELANDIC language

• Proficient English communication skills

• 1–3 years of experience in customer support or customer service is preferred

• Comfortable with communication via phone, email, and chat

• Familiarity with CRM or customer support platforms (such as Zendesk, Freshdesk, Intercom, or similar) is a plus

• Capability to work independently in a remote setting

• Dependable internet connection and appropriate home office setup with a laptop or desktop

🏝️ Benefits

• Fully remote work opportunity within Europe

• Chance to collaborate with international companies

• AI-enhanced customer support environment

• Ongoing learning and professional development

• Potential for long-term collaboration based on project availability