Customer Service Specialist

This is a fully remote position, open to applicants in Arizona, +21 more states.

📋 Description

• Address patient and insurance concerns through phone communications, voicemails, written correspondence, and in-person interactions with walk-in patients.

• Confirm patient account balances, process payments, and accurately enter these transactions into the system.

• Engage in communication and teamwork with colleagues to achieve account resolution.

• Manage incoming mail and process patient refunds as necessary.

• Conduct cash posting, billing tasks, and follow up with patients as required.

• Successfully handle 95% of calls directed to individual Customer Service Call Center queues.

• Thoroughly document all account activities in the patient accounting system.

⛳️ Requirements

• A minimum of one year of experience in health care is preferred, whether in a physician's office, hospital setting, or admissions department.

• Candidates must be able to reside and work primarily in one of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, or WI.

🏝️ Benefits

• Competitive salary.

• Parental leave (4 weeks of paid time).

• Housing assistance programs.

• Childcare reimbursement.

• Comprehensive medical insurance.

• Dental coverage.

• Vision insurance.

• Tuition assistance programs.

• Student loan repayment options.

• Reimbursement for specialty certifications.

• Annual supplemental educational funds.

• Up to five weeks of paid time off in the first year, increasing with tenure.

• 403(b) retirement plan with immediate employer matching.

• Life insurance coverage.

• Short-term and long-term disability benefits.

• Up to $1,000 in annual wellbeing reimbursement.

• Discounts for recreational activities.

• Pet insurance options.