Customer Service Officer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Answer inbound customer calls promptly and professionally, striving for a one-touch resolution.

• Manage customer disputes and complaints in alignment with company values, terms and conditions, and escalation protocols.

• Execute client retention strategies to enhance long-term customer satisfaction and loyalty.

• Achieve and surpass KPIs, including average handling time, first contact resolution, quality scores, and customer satisfaction (CSAT).

• Escalate complex inquiries and monitor them to ensure a swift resolution.

• Provide feedback and engage in team meetings and training sessions.

• Cultivate relationships with clinic, client, and internal support teams.

• Communicate with customers and colleagues in a professional manner.

• Collaborate with team members and managers to exchange knowledge and support collective goals.

⛳️ Requirements

• Previous experience in customer service, preferably in a call center or voice support setting.

• Exceptional verbal communication and active listening skills.

• Strong problem-solving skills with a solution-oriented mindset and empathy towards customers.

• Familiarity with CRM systems and telephony tools.

• Comfortable working remotely with effective time management and a dependable home office setup.

• Reliable broadband internet connection.

• Ability to multitask, maintain attention to detail, and accurately handle numerical data.

• Experience in customer retention or subscription management is a plus.

• A positive attitude towards continuous improvement.

• Willingness to work early mornings, evenings, or weekend shifts based on customer demand.

🏝️ Benefits

• Opportunities for learning, mentoring, and support.

• Team-building activities and company-wide celebrations.

• Wellness programs.

• Access to world-class office environments.

• Ongoing learning and development opportunities.

• A vibrant and inclusive company culture.

• Chances to collaborate with global brands and international clients.