Support Specialist

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Act as a product specialist for AgencyBloc’s range of offerings, comprehending their impact on client businesses and providing clear guidance.

• Strengthen client relationships by delivering engaging, solution-focused support in every interaction.

• Offer troubleshooting support and conduct brief training sessions through web meetings, phone calls, live chat, video, and email.

• Address client inquiries promptly and professionally, ensuring that concerns are resolved and collaborating with internal teams as necessary.

• Proactively assist clients in overcoming barriers to product adoption and ensure they utilize all features effectively.

• Achieve or surpass departmental metrics, including targets for client satisfaction, efficiency, and revenue impact.

• Provide feedback and insights on processes and procedures to enhance operational efficiency and improve the client experience.

• Join weekly team meetings and bi-weekly one-on-ones with the Manager and Director of Customer Support.

• Carry out additional responsibilities as assigned to support team and organizational objectives.

⛳️ Requirements

• A minimum of 3 years of experience in software support or within the life and health insurance sector.

• Familiarity with AgencyBloc is advantageous but not mandatory.

• Excellent communication and problem-solving abilities with a customer-centric approach.

• Comfortable using technology and able to quickly learn new tools.

• Proficient in Google Suite (Docs, Sheets, Gmail, Calendar, etc.) and Microsoft Office (Word, Excel, Outlook, etc.).

• Detail-oriented with the capacity to effectively prioritize multiple tasks.

• Driven by the chance to contribute to a dynamic, entrepreneurial team.

• Quick-thinking, adaptable, and resilient, exhibiting a positive and collaborative spirit.

• A self-motivated individual with humble confidence and the ability to communicate across teams for clarity and alignment.

• Expected working hours: 8:00 AM–5:00 PM CT, Monday through Friday.

• Candidates for employment in the US must possess work authorization that does not currently or will not in the future require visa sponsorship for employment authorization in the United States.

🏝️ Benefits

• Opportunity for remote work.