Support Specialist 3 – Magnetic Resonance

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote technical support to customers and Customer Service Engineers managing Siemens MR equipment.

• Issue notifications to Customer Service Engineers and formulate quality action plans.

• Utilize remote diagnostics to identify and resolve technical challenges.

• Adhere to the escalation process and liaise with HSC/QIB to facilitate solutions.

• Travel as necessary to assist with on-site repairs of customer equipment, which may include international travel to locations such as Canada and Latin America.

• Provide insights to the factory concerning system performance.

• Offer product support both remotely and on-site.

• Share expert knowledge, training, and technical assistance with support staff and mentor junior employees.

• Exhibit advanced or extensive expertise in a technical specialty.

• Oversee ongoing field actions and manage the escalation process to guarantee customer satisfaction and favorable business outcomes.

⛳️ Requirements

• An associate's degree or 2 years of vocational technical training is required.

• Over 8 years of experience with MR systems is essential.

• Capability to troubleshoot and resolve issues remotely using Siemens Remote Services.

• Strong communication skills are necessary.

• Work schedule is from Friday to Monday, 0930 - 2030, totaling 10 hours each day.

• The ideal candidate must be able to work with controlled technology in compliance with US export control regulations.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term and short-term disability insurance.

• Paid parking/public transportation.

• Paid time off.

• Paid sick and safe time.