Support Specialist 3 – Magnetic Resonance

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote technical support to customers and Customer Service Engineers managing Siemens MR equipment.

• Issue notifications to Customer Service Engineers and create effective action plans.

• Employ remote diagnostics to identify and resolve technical problems.

• Adhere to the escalation process and liaise with HSC/QIB to facilitate solutions.

• Travel as needed for on-site repairs of customer equipment, occasionally internationally, including Canada and Latin America.

• Relay feedback to the factory regarding system performance.

• Offer product support both remotely and on-site.

• Provide expert advice, training, and technical assistance to support staff and mentor junior employees.

• Oversee ongoing field actions and manage the escalation process to ensure customer satisfaction and positive business outcomes.

⛳️ Requirements

• An associate's degree or a minimum of 2 years of vocational technical training is required.

• Over 8 years of experience working with MR systems.

• Capability to troubleshoot and resolve issues remotely using Siemens Remote Services.

• Strong communication skills are essential.

• Work schedule will be from Friday to Monday, 0730 to 1630 - totaling 10 hours per day.

• The ideal candidate must be able to work with controlled technology in compliance with US export control laws.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term and short-term disability insurance.

• Paid parking/public transportation.

• Paid time off.

• Paid sick and safe time.