Support Specialist 3 – Magnetic Resonance

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote technical assistance to Customers and Customer Service Engineers who support Siemens MR equipment.

• Issue notifications to CSEs and develop quality action plans.

• Employ remote diagnostics to identify and resolve technical issues.

• Adhere to the escalation process and liaise with HSC/QIB to facilitate solutions.

• Travel to provide on-site repair assistance for customer equipment as needed, occasionally including international locations such as Canada and Latin America.

• Offer feedback to the factory regarding system performance.

• Deliver product support either remotely or on-site.

• Provide expert guidance, training, and technical support to staff and mentor less experienced employees.

• Exhibit advanced or extensive knowledge in a technical specialty.

• Oversee ongoing field actions and manage the escalation process to ensure customer satisfaction and favorable business outcomes.

⛳️ Requirements

• An Associate's degree or 2 years of vocational technical training is required.

• Over 8 years of experience in working with MR systems.

• Proficiency in troubleshooting and resolving issues remotely using Siemens Remote Services.

• Strong communication abilities.

• The shift is scheduled from Friday to Monday, from 0730 to 1630, totaling 10 hours per day.

• The ideal candidate must be capable of working with controlled technology in compliance with US export control laws.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

• Paid parking/public transportation

• Paid time off

• Paid sick and safe time